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NOTE: For all technical issues, please contact Technical Support Services (TSS) at (480) 461-7217 or via e-mail: tss@mcmail.maricopa.edu To succeed in an online course it is essential that you be willing to seek help when you need it. In addition, you must be persistent in your requests for information and resources. Distance Learners must be assertive. They cannot wait for information to come to them: they must go out and get the information they need. If you experience problems with your Internet connection, first contact your Internet Service Provider (e.g., AOL, Qwest, and Cox). It is best for you and your Internet Service Provider to communicate directly to work toward a resolution. They will also know if there are problems with the connection that may be interfering with service. Also, the Technology Support Services group at Mesa Community College will assist you with technical issues. See the list below for details on who you should contact under various circumstances:

ISSUE:	Solution:
Questions and concerns about: course content communication assignments and activities grades and/or feedback on your assignments:	First contact your instructor by email, by phone, and by a phone message left with the department secretary. Contact the department chairperson if the instructor cannot be reached by these methods. If that does not result in a response, you should contact the Associate Dean assigned to the department. Call 461-7145 or 461-7315 to find out which dean you need to contact. All contact information is available online and at (480) 461-7000.
For technical help:	Contact Technology Support Services by phone @ 480-461-7217 or by Email.
For all other questions regarding the MCC Online Program, including: requests for program information requests for additional intervention referrals to helpful resources	Contact the MCC Online Office by phone @ 480-461-7928 or by Email.